Privacy policy
1. Information We Collect
When you visit our site, we may collect the following information:
- Personal information you provide (e.g. name, email address, shipping address, payment details)
- Order and transaction details
- Browsing behaviour and analytics (e.g. pages viewed, time on site)
- Device information (IP address, browser type, etc.)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you regarding your purchase
- Respond to enquiries or customer support requests
- Send you occasional updates (only if you opt-in)
- Improve our website and services
3. Sharing Your Information
We do not sell or rent your personal information.
We may share limited data with trusted third parties such as payment processors, shipping providers, and website analytics tools — only as necessary to provide our services.
Examples include:
- [Payment Provider] – TBC by client
- [Shipping Partner] – Aus Post
- Google Analytics or Meta Pixel – if installed for performance tracking
4. Data Retention
We retain your personal information only for as long as necessary to fulfil orders, provide support, and comply with legal obligations.
5. Security
We take reasonable steps to protect your information, but no online service can be guaranteed 100% secure. Please contact us if you have any concerns about your data.
6. Your Rights (Australia)
Under the Privacy Act 1988 (Cth), you have the right to:
- Access your personal information
- Correct any inaccurate information
To make a request, please contact us at: hello@wildandgrounded.com.au
7. Changes to This Policy
We may update this policy occasionally. The most current version will always be available on this page.
8. Contact Us
For more information or privacy-related enquiries:
Email: hello@wildandgrounded.com.au