Because we believe in simplicity, here are answers to some of the things people often wonder about.
Frequently Asked Questions
Are your products safe for sensitive skin?
Yes. All of our soaps are made with natural, skin-loving ingredients free from synthetic fragrance, harsh detergents, and common irritants. They're suitable for the most sensitive skin type.
Do you use synthetic fragrances or additives?
No. Our products are made using only pure essential oils, natural botanicals, and organic base ingredients. We don’t use synthetic fragrances, dyes, parabens, sulphates, or chemical preservatives.
Are your candles and soaps scented?
Some soaps are scented using 100% pure essential oils, while others are fragrance-free designed especially for sensitive skin and scent-free homes. Each product listing will include full ingredient details.
What’s inside your Christmas bon bons?
Each bon bon includes a traditional snap, a Christmas joke, and a blank card. You can fill them with whatever feels right, we love ideas like seed packets, crystals, small handmade gifts or affirmations. They’re made to be reused, year after year.
How long will my order take to arrive?
Orders are shipped from the Tallebudgera Valley, QLD. Ready-to-ship items are usually posted within 3–5 business days. Made-to-order items may take up to 2 weeks. You’ll receive shipping confirmation once your parcel is on its way.
Do you ship internationally?
Not at this stage, but we’re exploring this for the future. If you’re outside Australia and interested, feel free to reach out and we’ll do our best to help.
Is your packaging recyclable or compostable?
Yes. We use minimal, plastic-free packaging that’s either recyclable, compostable, or reusable. We believe in leaving as little trace as possible.
Do you ship honey or seeded cards to WA?
Unfortunately, we’re unable to ship these items to Western Australia due to biosecurity regulations. If you’re ordering from WA, please avoid adding honey or seeded cards to your cart. Orders with restricted items will not be processed.
Can I pick up my order instead of having it shipped?
Yes! If you’re local to Tallebudgera Valley, you can select “Local Pickup” at checkout. Orders can be collected in person on Fridays between 4pm–6pm. We’ll email you the pick up address once your order is confirmed.
Do you offer refunds or returns?
If a return is required for a faulty item, we will provide instructions and arrange shipping where needed. You will not be responsible for return postage on faulty goods.